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Being a lady member for almost a year, i have found poor customer service a big issue, when i reported a 60 years old transport professional who kept sending me messages, nothing was done to prevent this or help me out, i reported him ,i blocked him but he still kept sending me messages. finally i deleted my account and created another one, he again started the same thing and blocking/reporting him didnt work at all again.

apart from this i have heard and read in many places that singlemuslim suspended accounts when ever they wished with no logical reason or warning.

Just a few hours after i reported and sent a complain against the same 60 years old man, my account was suspended for no logical reason and with out a warning too!.. on asking a guy from SM wrote back after days saying, i was "persistently uploading an unsuitable primary image" (but the same profile picture i am using on shaadi.com and qira.com it is a clear and decent pic) but He said "picture should be similar to a passport picture" and with no warning vola He suspended my account! is this really a good enough reason to not warn me about "suspending" my account and just take me off the website? now to re activate my account He asked me to accept this and he wrote "If you agree to this i will reinstate your profile. Please reply!"

i was surprised but replied back saying "oh ok. i didnt know that.. yea sure i upload another pic. thanks"

but now its been days and no reply nor is my account re activated.. the 60 year old guy i reported is still on the site (i had to check) so now this is not fair that a single person from SM is holding back my account for what ever being the real reason seems very unprofessional. i did accpet my fault but my account is not given back to me? now am i supposed to beg?

i will advise people "please do not upload many pics or write too much delatils if you care about your privacy" since you can lose your profile anytime, anytime you can be suspended as and when the admin wishes to. men who bother you can not be reported, singlemuslim is not strict about the kind of men registered on it, Anyone can have a singlemuslim account and lie to you. there are fake profiles, there are people looking for just dating, there are people who are married yet present them self as single. please be safe and wise when using such a site for the purpose of marriage as SM dont do a back check. and to the men i advise it is not logical to waste a huge amount on membership if the site can suspend your account anytime, there are many guys who have lost their money and their account, please be wise and ask singlemuslim to be more fair in their dealings or dont deal with them if you or your friends have faced similar issues. All the hype about singlemuslim and the praise about it comes only from advertisement and fake reviews, pls spend your money and time wisely. dont fall for fakes reviews of unknown people writing they got married through singlemuslim, i have by far personally not found a single success story, dont fall of advertisement, that money can be spent in better ways. however if you want to kill time, it is a different story.Good Luck

Location: Abu Dhabi, Abu Dhabi

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Guest

SingleMuslim.com is just fooling female customers too. Initially when you join the website without paying them, they let you continue for a while then they suspend your account.

They send out the same generic email "Please email us a copy of your passport or driving license with proof of address details to verify your profile and accompanying details.

Once we've received these and satisfied ourselves that you are the person stated on your registration we will happily reinstate your profile. Sorry for any inconvenience in this matter.

However as you can appreciate we have a duty of care to all our members to verify you are a genuine applicant."

This has been done to many of my female friends and some of them supplied this information requested, however, the information ended up being distributed to the Asian Subcontinent as if you read the T&C's, they can do so.

Be careful of sending any documentation as this may be used for other purposes. Your information is not safe in their hands.

Guest

This is so true

I have had a similar experience with a user called Ali_2020 and despite my complaint he is still on the site grooming young vulnerable women aged 18-27. He states he is 31 years old never married when in reality he is married and 39 years old.

this guy is from Peterborough he manipulates young women and lures them in to haram activity.

young vulnerable girls are falling for his luxurious lifestyle when in reality he is no where near as stable as he makes himself out to be.

I have been contacted by two ladies who have fell for his tricks and have been abused by him.

I don't recommend anyone to use that site as 90 percent of the users are either fake accounts or users grooming women for sex.

Single muslim have totally ignored this matter. seems like they're only concerned about the money.

However I feel This issue needs to be addressed as he is a threat to young vulnerable women. Ladies who have been victimised by him need to come forward and take a stand.

Guest

Singlemuslim.com is a scam. They will take your money and will keep charging you.

Guys if you dont believe me try it out. But i warn you, you are gonna be in deep trouble and an empty bank account because they will keep charging even after membership cancelation

Guest

This website is run by Muslim extremists who are involved in human trafficking in UK, assisting in getting UK, IRELAND and EU countries nationalities by paying them few thousand British pounds. These peoples also assist illegal immigrants, students and asylum seekers to marry in Denmark, Spain, France to avoid any problem. The UK government must investigate thoroughly to make sure no one can do BAD-BUSINESS in the name of MATRIMONIAL SERVICES

Guest
reply icon Replying to comment of Guest-794241

really? cos i really get suspicious with two of guys, they seem fake, cos they gv me the long email in similar story.

and what surprising me is one of the man calling me, informing me that he's from dubai, but his accent is like im talking with african/nigerian man....scares me really. :cry

Guest

the customer service is worse than the most corrupt people.

Guest

I am 100% agree with dilemma.. They are just making the people fool and making money.. Dont waste your money on singlemuslim.com plz plz plz....

Guest

I am 100% agree with dilemma.. They are just making the people fool and making money.. Dont waste your money on singlemuslim.com plz plz plz....

Guest

This is not finding a partner, this people care about making money. Who on earth wants to charge money in order to help find single people. Wake up people.

Guest

i absolutely agree, single Muslim is just fooling customers, initially when you join the website without paying them, their own people pretending to be genuine members would send you messages and you cannot read those messages until and unless you pay to single Muslim.and as soon as you pay them those fake members will disappear, secondly the customer service will terminate your account for no logical reason. their aim is to get paid again by you. so stop getting fooled and stay away.

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